Serving Our Customers the Right Way
Technicon Acoustics works with a variety of original equipment manufacturers (OEMs) based in North America. Our product solutions protect against unwanted sound, vibration, and thermal energy through the use of sound dampening or sound absorption technology.
We specialize in creating custom solutions for blocking, isolating, deflecting, and absorbing sound and heat energy. Our ultimate goal is providing the perfect ordering experience for every single customer we serve.
Technicon Acoustics and the Perfect Order
Creating an ideal ordering experience means ensuring you receive the right products, created to your exact specifications, on time. We use these three factors to guide our customer interactions:
1. Quality Performance
Every employee on our team believes in the importance of quality performance during every aspect of the job. We maintain strict quality control standards, focus on delivering real value, and make sure every step in our process is geared toward making every order better than the last.
2. Shipping
We know how important it is to get the parts you need precisely when you need them. Our fill rate and strict delivery practices ensure our customers always receive their orders on time, at the right location, and according to your facility’s procedures.
3. Order Accuracy
Our warehouse management system is the foundation of our excellent order process. We track every component and order to make sure it’s handled quickly, carefully, and diligently. Our packing process is designed to mitigate the risk of errors, so you receive your products exactly as ordered.
Delivering on these three principles without fail is important to our team. Our customers rely on our superior service every day, so we focus on excellence every day. At Technicon Acoustics, our commitment to customer service is incomparable and makes us a reliable partner for all of your sound control needs.
What Customers Get with Technicon Acoustics
When you choose Technicon Acoustics, you get dedicated customer support, customizable solutions, and easy access to value-added services.
Dedicated Customer Support
We’re available to answer your questions or concerns at any time. Our customer support team can fully answer your inquiries with knowledgeable explanations and help you solve anything from logistical concerns to engineering issues. Your feedback is important to us, and we’re always refining our support strategies to give customers the support they need, when they need it.
We prioritize responsiveness in every customer support interaction. If you need a fast order delivered to your facility as soon as possible, we can make it happen. Our team can expedite critical orders with minimal lead time. If you have questions or concerns, we’ll deliver answers as soon as possible. Our support team is available from initial quoting through final delivery and beyond.
Customizable Solutions
No two OEMs are alike, so the products you rely on should match your facility’s specific needs and processes. At Technicon Acoustics, we create an extensive range of products for different applications, environments, and markets.
If none of our standard solutions seem to be the right fit, talk to our experienced staff about custom orders that meet your facility’s needs for absorbing or isolating sound and thermal energy. Our team uses a time-tested methodology to create custom products that feature excellent performance in their intended applications. Ultimately, our custom projects offer cost-effective and comprehensive solutions to noise and vibration challenges while reducing your company’s environmental impact and costs.
Value-Added Services
Our value-added services are integral to each customer order experience. They include the following:
- Custom designs with perforated cutting for easier on-site installation, individual part labels, and simple inventory management
- Die cutting and CNC cutting applications for custom kitting
- Just-in-Time (JIT) delivery services that reduce waste and on-site storage constraints
- Kanban inventory scheduling for improved performance and better production flow
Full-Service Manufacturing with Technicon Acoustics
At Technicon Acoustics, we strive for 100% customer satisfaction every day. We’re a full-service manufacturing company and our 85,000-square-foot facility has the tools to handle custom orders, large and small production runs, and personalized value-added services.
Contact our team or request a quote today to learn more about our products or to talk with an engineer about a custom project.
Why We’re Leaders in Acoustic and Thermal Solutions
Technicon Acoustics is a leader in superior acoustic and thermal solutions. We understand the importance of continuous reinvestment in our operations and materials—as a forward-looking company, we focus not only on where we are today, but on where we are going. We are in a constant process of reevaluation of both internal and external processes and operations to ensure positive growth.
Product Development at Technicon Acoustics
Product development and innovation are critical to company growth. For this reason, our product development budget exceeds $300,000 per year. We are committed to remaining ahead of the curve by investing in the most cutting-edge technology in the acoustics industry. It is clear to us that in order to stay at the forefront of the industry, we must be able to project the future noise and thermal control needs of our customers.
In 2019, we invested heavily in new product development with 51 total projects, 10 of which were customer driven. Seven of these projects have been commercialized due to their popularity.
Our most notable thermal and acoustic product development projects of 2019 include:
- Flexible Heat Shielding Material. We developed and commercialized a high performance, flexible heat shielding material from 100% pre-consumer waste, which helps customers keep their equipment cool and comfortable while also diverting material from the landfill.
- New Coatings. We developed new material coatings that enhance flame resistance, thermal resistance, and hydro/oleophobicity.
- Acoustical Absorbing Non-Woven Fiber. Technicon was the first to independently develop a UL94 HF1 flame-resistant, acoustical absorbing, non-woven fiber through the use of a vertical lap production.
- Patented Attachment System. We developed a patented hook and loop attachment system for our acoustical materials, for added design flexibility and easier acoustical treatment testing.
- Patent Pending Exhaust Sleeve. We have developed a commercialized patent-pending exhaust sleeve to enhance exhaust system efficiency. This product incorporates features never before seen on the market and will soon be patent protected.
There is no question that our dedication to product development has paid off. In 2018, new product development made up 5.8% of our annual revenue, and 4% in 2019.
At Technicon, product development occurs on many levels. Not only do we invest in enhancements for our plant operations and equipment, we have also established a three-room acoustics lab that consists of a Hemi-Anechoic Room, Reverberation Room, and Sound Transmission Receiving Room. With these cutting-edge facilities at our disposal, we are capable of creating customized solutions for our customers through the testing and development of new products and materials.
Our Investment to the Customer
Technicon Acoustics is dedicated to providing our customers with the most advanced thermal and acoustic products on the market. We make it a point to reinvest in the latest manufacturing technology so we can produce the highest quality products and materials in the most efficient and cost-effective manner.
To ensure high production at the lowest cost, we have allocated $250,000 annually specifically for new equipment and facility improvements. We recently expanded our facility by 50,000 square feet to better serve our clients and meet growing demand.
New Capabilities
Technicon is particularly proud of our newly developed double-belt lamination process. Double-belt lamination greatly enhances our thermal lamination capability by allowing operators to independently heat areas on both the top and the bottom of materials. With this capability, we can achieve multi-layer lamination on materials in one pass, significantly increasing our productivity. This technology also allows us to laminate new material types, thereby expanding our product line and allowing us to cater to more customer needs.
Superior Acoustic and Thermal Solutions From Technicon Acoustics
Technicon Acoustics is committed to improving our future through product development and solid investment. Our focus on the future helps us remain one of the preeminent providers of acoustic and thermal solutions in the industry. For more information on our cutting edge acoustic and thermal technology, contact us today or request a quote.