Our Commitment to Your Success
Becoming North America’s leading producer of OEM acoustic and thermal solutions isn’t only about top-quality products, it’s also about top-notch customer service, innovation, and quality products. For over 40 years, Technicon Acoustics has been committed to our customers. We have the ability to adapt to your needs to ensure you have everything you need, whether it’s a last-minute change, an expedited order, or an innovative solution.
Innovative Product Solutions
Did you know that over the last 3 years, we have released 8 new acoustic and thermal products to market?
As a customer of Technicon Acoustics, you can count on our commitment to continuous improvement. You can feel confident that the thermal and acoustical products you are using are designed with the newest technology. Our drive for innovation provides our customers with the most advanced thermal and acoustic products on the market
In 2020, as the COVID-19 pandemic changed how we do business, many companies started to implement partitions in workspaces to keep employees separated. In addition, they were looking for solutions to block disruptive noise. A new business that specializes in the creation of warehouse partitions came to us for acoustical material to do just that. Although we don’t typically take structural requests, we knew that the need for these partitions was important and were happy to accommodate the request quickly.
Product quality is in our DNA at Technicon Acoustics. We strive to be a dependable partner for our customers so we monitor our quality metrics daily. Over the last 12 months, the Technicon team has maintained a First Quality performance rating of 99.93% and a RPPM (Rejected Parts Per Million) rating of 659. When you partner with us, you can take comfort in the fact that you will receive the highest quality product and service around.
Rush Order Commitment
We know that stuff happens. Our team is ready to turn around rush orders in less than 24 hours to get you out of a bind.
When a customer request came to us after business hours on a Friday, our team made sure to expedite the order right away on Monday morning. We shuffled the inventory and prioritized their production request because we knew that getting the order to them quickly would enable this customer to continue to do business during challenging times. That entire order normally would have taken a week, but we got it done in 48 hours.
Technicon Acoustics has your back, so you never have to worry about missing deadlines or extended periods of downtown due to a lack of response or shipping mishaps. Our team is ready to help when you need it most.
Quick Response to Changing Market Conditions
When COVID-19 halted our economy back in March 2020 we knew we had to quickly shift the way we work. Instead of holding off on purchasing new materials, we instead boosted inventory on raw materials. This ensured that we could meet customer demands on short notice when business started to rebound or when other suppliers couldn’t meet their needs.
Additionally, with the increased demand for air filters, we have partnered with a manufacturer of commercial air filtration equipment to provide acoustical material that enhances ventilation and ensures quiet operation.
As part of the Technicon Acoustics’ commitment to being an industry leader, we have shifted our materials and processes to better support our customers through the COVID-19 pandemic and beyond.
Our Commitment to You
At Technicon Acoustics, we believe in a proactive approach to customer service. This allows us to run on a tight schedule and still make adjustments to handle expedited requests while ensuring your order gets out on time.
Our inventory is stocked with raw materials to ensure we are ready for unexpected changes or circumstances, granting us the ability to manage any surprises without inconveniencing your operations. Our flexibility and commitment to customer satisfaction are part of who we are. When you partner with Technicon Acoustics, you are guaranteed high-quality acoustic and thermal solutions made with the latest systems, processes, and technologies. To learn more about our capabilities, contact us today.